Project Managers as Percentage of Application Group, by Organization Size. Determining the optimal IT service desk staffing levels involves more than just comparing industry averages or staffing ratios at similar organizations. Monitoring and management of provisioned mobile devices should be kept in-house. How many server support staff members does an organization need today? Do you expect that one guy to ever take a vacation? Over 30 IT head count ratios are provided for benchmarking IT staff counts, measuring IT worker productivity, and achieving efficiency within the IT department. The question usually comes from an overworked tech whos drowning in tickets and trying to understand whats considered. He was the one who had set up the servers before I joined. For example, the typical IT staffing ratio (the number of employees supported by each IT worker) is 1:27 among all companies included in the survey. and The IT industry average for desktop support is a ratio of one support technician per every hundred end-users. on October 1, 2008, 5:22 AM PDT. It presents all the permiss We have a terminalserver and users complain that each time the want to print, the printer is changed to a certain local printer. Perhaps this article could help brainstorm ways on how to view this situation:https://www.hpe.com/us/en/insights/articles/how-much-it-staff-do-you-need-1909.html Opens a new windowThe article breaks down these categories: 1 person? Login to get free content each month and build your personal library at Avasant.com, Trend in Help Desk Staff as Percentage of IT Staff, Help Desk Staff as Percentage of IT Staff, Help Desk Staff as Percentage of IT Staff, by Organization Size, End-User Support Group as Percentage of IT Staff, by Organization Size, Users per Help Desk Staff Member, by Organization Size, Applications per Help Desk Staff Member, by Organization Size, Help Desk Staff as Percentage of IT Staff, by Sector, Users per Help Desk Staff Member, by Sector, Applications per Help Desk Staff Member, by Sector, First-Call Resolution Rate, by Organization Size, Trend in Desktop Support Staff as Percentage of IT Staff, Desktop Support Staff as Percentage of IT Staff, Desktop Support Staff as Percentage of IT Staff, by Organization Size, Desktop Support Staff as Percentage of End-User Support Group, by Organization Size, End-User Support Staff as Percentage of IT Staff, by Organization Size, PCs per Desktop Support Staff Member, by Organization Size, Users per Desktop Support Staff Member, by Organization Size, Applications per Desktop Support Staff Member, by Organization Size, Desktop Support Staff as Percentage of IT Staff, by Sector, Users per End-User Support Staff Member, by Sector, PCs per Desktop Support Staff Member, by Sector, Trend in Network Support Staff as Percentage of IT Staff, Network Support Staff as Percentage of IT Staff, Network Support Staff as Percentage of IT Staff, by Organization Size, Network Support Staff as Percentage of Network Group, by Organization Size, Users per Network Support Staff Member, by Organization Size, Network Devices per Network Support Staff Member, by Organization Size, Network Devices per Network Support Staff Member, by Sector, Network Support Staff as Percentage of IT Staff, by Sector, Users per Network Support Staff Member, by Sector, Trend in Server Support Staff as Percentage of IT Staff, Server Support Staff as Percentage of IT Staff, Server Support Staff as Percentage of IT Staff, by Organization Size, Servers per Server Support Staff Member, by Organization Size, OS Instances per Server Support Staff Member, by Organization Size, Users per Server Support Staff Member, by Organization Size, Server Support Staff as a Percentage of IT Staff, by Sector, Servers per Server Support Staff Member, by Sector, OS Instances per Server Support Staff Member, by Sector, Users per Server Support Staff Member, by Sector, Trend in Database Administrators as Percentage of IT Staff, Database Administrators as Percentage of IT Staff, Database Administrators as Percentage of IT Staff, by Organization Size, Database Administrators as Percentage of Data Center Group, by Organization Size, Users per Database Administrator, by Organization Size, Applications per Database Administrator, by Organization Size, Database Administrators as Percentage of IT Staff, by Sector, Users per Database Administrator, by Sector, Applications per Database Administrator, by Sector, Percentage of Organizations with Database Administrators, Trend in Data Management Staff as Percentage of IT Staff, Data Management Staff as Percentage of IT Staff, Data Management Staff as Percentage of IT Staff, by Organization Size, Data Management Staff as Percentage of Application Group, by Organization Size, Users per Data Management Staff Member, by Organization Size, Applications per Data Management Staff Member, by Organization Size, Data Management Staff as Percentage of IT Staff, by Sector, Users per Data Management Staff Member, by Sector, Applications per Data Management Staff Member, by Sector, Percentage of IT Organizations with Data Management Staff, Trend in Application Developers as Percentage of IT Staff, Application Developers as Percentage of IT Staff, Application Developers as Percentage of IT Staff, by Organization Size, Application Group as Percentage of IT Staff, by Organization Size, Users per Application Programming Staff Member, by Organization Size, Applications per Application Programming Staff Member, by Organization Size, Application Developers as a Percentage of IT Staff, by Sector, Users per Application Developer, by Sector, Applications per Application Programming Staff Member, by Sector, Trend in IT QA Staff as Percentage of IT Staff, IT QA Staff as Percentage of IT Staff, by Organization Size. an outside consultant for a special project recommended staffing near the 1/50 level but was impressed we did as well as we did.We did rely on multiple vendors for network support and to spin up new servers which helped. See the returns youll get from an automated and more efficient hourly workforce. How much IT staff do you need: Lessons for leaders. Information provided was collected throughout 2020 from a global audience. Monday through Friday. Guiding Principles on Independence and Objectivity. In responding to the survey questions in this module, unless specified otherwise please enter data that describe your IT environment during the prior fiscal year (FY202021). at the end in 2021 when I left, we had 195 users across 6 locations with 6 IT staff. How long is the travel? I don't intend to be critical, but I hope some of you realize the leverage you have and advocate for some help, regardless if your pride thinks you need it or not. Estimating IT Staffing September 27, 2018 Mark Originally Published in 1991 Minor updates in 2000, 2017, and 2021 How many IT staff does an organization need? is a commonly asked and difficult to answer question. ET Also have a couple people who specializes in the time/expense system and another who deals with our Salesforce system. 2022Gartner, Inc. and/or its affiliates. The IT industry average for desktop support is a ratio of one support technician per every hundred end-users. Its research is produced independently by its research organization without input or influence from any third party. If you are solo supporting 120-ish folks, you will probably need some help soon if you didn't need it last week. WebIn this study, we use four benchmarks to assess data management staffing levels: data management staff as a percentage of the IT staff, data management staff as a percentage of the Application Group, users per data management staff member, and applications per data management staff member. Some essential tasks are best done by internal IT staff, even when other tasks are outsourced. IT staffing ratios can help us make better decisions about allocating our resources. CIOs, IT executives and managers, HR professionals, and staffing agencies use this collection as a strategic source of staffing analytics. I'm on my way out the door from a company where I'm the sole admin. Farthest from their ideal were CIOs from midsize firms (250-499 employees), who said that their ratio of end-users to IT support staff is 131:1, when in a perfect world it would be 64:1. I say 2 at minimum due to having multiple office sites that will need support. Come on over and participate in the poll. Our environment is a bit different. All rights reserved. Their numbers included both staff and students. Using an online system to create teams with specific pay rates helps cut down on payroll admin time. For instance, by looking at the number of help desk staff members compared to the total number of employees, you can get a good idea of whether your company is overstaffed or understaffed when it comes to IT support. Reprinted with permission from Organizing for Results: IT Structures and Staffing Survey by people3,Mercer Human Resource Consulting, and ITAA. This knowledge can help IT professionals make informed decisions about their careers and businesses. As such, it is important to staff the Help Desk appropriately. If you take out those highest numbers, heres how they average out: The median average was 123 users per tech. We're Geekbuilt WebOur overall IT staff is about 65 people supporting 450 internal users, 12,000 external users, 500 servers & network-based devices (not including printers), and 1000 desktops. Option A. Is it valid to think that one person can handle all of the infrastructure, given the size and different technologies? My second to last job was at a federal agency, I was Facility CIO. Like many IT professionals, Lizs entry into the tech industry was unconventional. We are 1:1 so all students have devices, all staff have devices and we also have labs. ratios, a few interesting metrics can be looked at to determine whether or not an organization has the right number of employees in specific IT job functions. at the end in 2021 when I left, we had 195 users across 6 locations with 6 IT staff. And over 200 student employees. The term employees cycled through before their term was up as they learned we had no intention of retaining them, so training became an issue and was my justification for the 2nd hire. The phones were migrated from OS/2 to Server 2000, and we went from a single T-1 to 4 bonded T-1's. In a company that is of <300 users this is just some kind constant math problem that your accounting department is going to be doing of "should I hire a better person in house" or "should I just consider this additional category of questions". The mode average was 150 users per tech. Privacy Policy. Fill out the form to connect with a representative and learn more. For this reason, I like to have at least 4 IT staff per 1 non-IT staff. Looks like you have JavaScript disabled. Didn't find what you were looking for? All rights reserved. Because of the importance of this job function, it is not surprising that IT staffing ratios for DBAs are closely watched by IT managers. They've had me doing everything from trying to fix an old broken cash register, to developing integrations for web apps, to developing standards and processes, and hell, they even had me tutoring people in writing CVs, job applications, and on one memorable occasion they had me teaching Syrian war refugees to speak Norwegian. Shaivya Kaushal. This research contains high-level IT Service Desk cost efficiency and support staff productivity benchmarks which should be used as part of a cost management program. There is Find-AdmPwdExtendedRights -Identity "TestOU" at the end in 2021 when I left, we had 195 users across 6 locations with 6 IT staff. Privacy Policy. We had an on call person if we had major issues. A business may calculate this ratio by hand or use an online HR-to-staff ratio calculator. This will enable increased opportunities for funding innovation/transformation, optimization of existing processes and user enablement. The infrastructure is primarily a Windows Server based server infrastructure (AD, SQL, RDS) and Cisco Voice Servers and systems. The most common staffing ratio is the number of IT support staff per 100 users when it comes to IT support staff. And over 200 student employees. Gartner prides itself on its reputation for independence and objectivity. Not only is Gartner research unbiased, it also contains key take-aways and recommendations for impactful next steps. 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