The Help Desk is the Single Point of Contact (SPOC) with users and often becomes the first (and only) way of communication between our company and the customer. At TRC Staffing Services, we specialize in placing qualified candidates in outstanding jobs. Please note, an appointment is not required to visit an enrollment center and is provided to assist you with scheduling and trying to minimize wait times at an enrollment center. Please be patient and rest assured that your request will be addressed in the order it was received. Listing for: INSPYR Solutions. You are unable to pay with a credit card. It is most beneficial for applicants who will use a comparable security threat assessment and pay the reduced fee to do so within 12 months of receiving the comparable threat assessment. TSA will not require supporting documentation regarding your selection of gender. Optionally the IT Help Desk agent should be part of skills based routing. It is recommended that you schedule an appointment. The name you use for enrollment must match EXACTLY with the documents you provide for identity verification (valid Photo ID) and proof of citizenship, as well as the name you use when booking airline travel reservations. For Card holders with the newest version of the TWIC Card, the CIN is also embossed on the front of the card. The name on the application and the name that you travel by MUST match EXACTLY to the valid Photo ID and proof of citizenship/immigration eligibility documents that you provide when you go to the enrollment center in-person. Reasons that you would be required to renew in person include, but are not limited to: TSAs goal is to provide you with a response within 60 days of receiving the information you provided at enrollment. The cost for TSAPreCheck membership renewal varies depending on how you complete your renewal. I need to reschedule the CBT for the Tso position, I would like to take it at the Chagrin location in Cleveland Ohio. Please include your full name and a detailed description of your question or problem so our support specialists can better assist your request. The enrollment fee is $86.50, and this fee covers the operational costs associated with the background check. Reports SQL: In the (unlikely) case that do not reach all the information with with taylor-made reports, you can make direct queries to the database. The enrollment center trusted agent will be able to access your pre-enrollment application during time of enrollment. Full Time position. Some e-mail programs convert large files to a linked document (ex. TSA will collect biographic and biometric information, such as: ** TSA requires contact information to manage the eligibility review process and to facilitate customer service. Some TSA programs allow you to begin the enrollment/application process by entering biographic information online before visiting an enrollment center to complete the application process. These IdentoGO centers are part of IDEMIA and are authorized as TSAs Universal Enrollment Services providers. If you are a TWIC card holder, you may call (855) 347-8371 weekdays, between 8 a.m. and 10 p.m. Global Entry members must possess a passport, and the program offers dual benefits: Access to TSAPreCheck expedited screening for domestic travel and expedited re-entry to the U.S. when returning from international travel. Cash and personal checks are NOT accepted. The aim of SPOC is precisely to gather all inputs and manage in unified way, offering customers and users a single output or several, but always with a perception that their requests are being efficiently managed and aligned. Download Adobe Acrobat Reader. Familiarize yourself with the KPIs that really matter to your organization and to provide you with actionable insight on how to leverage these KPIs to improve your performance! No. You will be required to provide the necessary identity/immigration documentation and submit fingerprints during your in-person enrollment. Dark glasses or nonprescription glasses with tinted lenses are not acceptable unless they are needed for medical reasons. You can review the process and eligibility document(s) required at your leisure. application process, please review a JOA very carefully. Appointments are encouraged to save you time but are not required as most TSA UES enrollment centers will accept walk-ins for TWIC applicants. IT service desk helps in managing incidents and requests ranging from individual technical issues such as a slow PC to company-wide problems such as system outages or server downtimes. Schedule an appointment online without completing the pre-enrollment process. Fri. Name changes may take up to 45 days to complete and processing time varies by individual. Children ages 12 and under do not need a separate enrollment when travelling with a parent or guardian enrolled in the TSAPreCheck program. Watch the 2020 Single Point of Contact webcast here! For example, if you present a U.S. birth certificate with your maiden name and a drivers license with your married name, you must also provide a marriage certificate that shows the link between the names on the birth certificate and the drivers license. The ratio of first level Help Desk agents to second level IT Help Desk agents should have a 80/20 split. Online TSAPreCheck renewals require a nonrefundable renewal fee of $70.00. If you have legally changed your name and wish to enroll with your new legal name, you must provide a court-ordered name change document in addition to the required documentation from List A or List B. A participating state is one of the 42 states plus the District of Columbia that has elected to have IDEMIA collect HTAP applicant information on behalf of its drivers who choose to apply for an HME security threat assessment. Yes, but you must update you name prior to renewing your TWIC by calling customer service at 855-347-8371 between 8 a.m. 10 p.m. Eastern, Mon. It is recommended that you schedule an appointment. The information collected by TSAs contractor is provided to TSA and used only for the purposes of conducting TSAs security threat assessment to determine eligibility and use for TSA application/enrollment programs. How do we register everything?, Tones of Excels?, E-mail? SPOC. Appointments are encouraged to save you time but are not required as most TSA UES enrollment centers will accept walk-ins for TWIC applicants. She has a wealth of industry experience and a track record of success in driving business results, particularly in the financial services, insurance, and healthcare sectors. You may also check your application status online. No, the gender on your identification documents does not need to match the gender you select on your TSAPreCheck application. Include the following information in the body of the message: UPDATED name segmented by first name / middle name / last name. Interested applicants must visit an enrollment center servicing the TSAPreCheck application program to provide the required biographic information and valid identity/citizenship documentation. The enrollment process also requires the applicant to provide fingerprints, photo, and pay the enrollment fee. See May I renew my TWIC if my name has changed? for a description of how you can update your name with TSA. Download Adobe Acrobat Reader. Help to service and maintenance audio-visual equipment as needed. Lost and Found Locate items left at a security checkpoint. Find answers to commonly asked questions regarding MetricNet products and services. Members will need to enter the KTN when booking travel reservations. If pre-enrollment is available for the program to which you are applying, you may make an appointment online during the pre-enrollment process. Click here to see if your card was affected. If you pay the reduced fee, your TWIC card expiration date will be 5 years from the issuance date of the supporting FAST card or the expiration date of your current, unexpired HME. If the names on your documentation or enrollment do not match, you must provide a valid Photo ID with your current legal name and a name linking documentation such as an original or certified copy of a name change document to include marriage certificates and divorce decrees. Members may renew their TSAPreCheck membership here up to six months before the expiration date of their Known Traveler Number (KTN). Ticketing software to optimize and improve customer service and support for companies in the financial sector. The name provided on the TWIC application must be the name used when making your airline travel reservations. Note: Documents in Portable Document Format (PDF) require Adobe Acrobat Reader 5.0 or higher to view. TSA is capturing your photograph to verify your identity at TSA checkpoints equipped with biometric identification technology. Discover how to optimize processes in IT services with ServiceTonic. However, TWIC holders are eligible to renew online up to 12 months after their TWIC expires. Please visit the TSA HAZMAT Endorsement Threat Assessment Program website. TSA will not require supporting documentation regarding your selection of gender. Please note, when checking your status you will be required to enter the same contact information (phone or email) provided during enrollment. This could be desktop support, level 2 IT groups, the NOC, a vendor, or even specific individuals in the organization with unique expertise, say for a particular application in IT. ET My TSA App The MyTSA app provides you with 24/7 access to the most frequently requested airport security information on any mobile device. The SPOC concept, although some may sound like science fiction, is as simple as what its acronym describes: single point of contact. Contact your flight training provider. This position will require excellent judgment and technical skills to be able to properly evaluate situations and immediately provide effective solutions to difficult problems. Your name has changed, and you have not updated your name with TSA prior to renewing. For clarification, a ball cap, knit cap, or non-religious scarf or handkerchief is not considered religious headgear. Once approved, you are eligible for TSAPreCheck for 5 years. img#wpstats{display:none} If you are hearing impaired and require assistance, please dial 711 for the Federal Relay. Applicants must be U.S. citizens or lawful permanent residents who successfully complete a background check that examines criminal history, lawful presence, and any association with terrorism. Your TA information is available on the Application form. Most TSA UES enrollment centers will accept walk-ins for TWIC applicants. You do not need to provide documents that prove you have previously used another name or alias. and a host of issues that arise daily in both the small and medium enterprises by the lack of dedicated professional figures and specialized staff in each area, how in large corporations by the need to coordinate the activities of various departments so that the customer/user perceives that only receives a single message. Yes. If appointments are not immediately available at the enrollment center of choice, customers are encouraged to schedule an appointment at one of the alternate enrollment centers in the area. The gender on your identification document does not have to match the gender you select on your TWIC application. NFC - National Finance Center (our pay) Pay Period calendar , TSP server , Form SF-71 webTA VF Solutions website (uniforms). Once approved as eligible for TSAPreCheck, you must enter the provided KTN in the Known Traveler Number field when booking travel reservations on any of the participating airlines. You may select your preferred gender during enrollment, even if the gender selected does not match the provided documentation. View a list of required identity/immigration documents for HME. Your email address will not be published. You may make an appointment online on this website or by contacting the UES Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern). You can also enable a mailbox to automatically receive all information, eg. It is recommended that you schedule an appointment. They are available Monday Friday, 8AM 10PM Eastern Time. How often arise questions such as: Who replied to the customer?, Does the client know that his problem has a cost x?, What is the latest information that users have?, Do we have to take any action?, What was agreed with the customer? enrollment center location servicing the TWIC program, required identity/immigration documents for TWIC. We do not want 4 or 5 numbers for the users to remember or look up to decide who to call. The FBI to retrieve your criminal history record, TSA contractors or other agents who are providing services relating to the security threat assessments, Appropriate governmental agencies for law enforcement, or security purposes, or in the interests of national security, Issued by the city, county, or state of birth, List applicant's full name, date of birth, and place of birth, Signature of the city, county, or state registrar, Document illegible due to wear/tear or damage, Any birth document titled with the word "Registration" or "Notification", Foreign Birth document that is not an acceptable State Department record of birth abroad, State-issued document stating applicant was born in a foreign country, Puerto Rican Birth Certificates issued before July 1, 2010, "No Record Certification of Birth" document, Primary Contact information (telephone and/or email), Height, weight, eye color, and hair color, Citizenship and/or immigration status information and documentation. The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely. The name on your application must be an exact match to the name on the identification and proof of citizenship/immigration documents you provide at enrollment. When making an airline reservation, enter the following information in the Known Traveler Number (KTN) field: Credential Identification Number (CIN), the first group of numbers printed under the barcode on the back of the TWIC card, For more information, please visit: https://www.tsa.gov/sites/default/files/tsa_precheck_for_twic-faqs.pdf. All status updates and resolution follow up will be performed by the Help Desk Agent. Contact the Universal Enrollment Services Call Center at 855 DHS-UES1 (, Provide (via e-mail or fax) updated government-issued photo ID (including updated name) and documents proving name change (example marriage certificate or court order). Additionally, the KTN can be entered in participating airline frequent flyer profiles, where it will be stored for future reservations. Skill based routing functionality directs calls to the available agent with the highest skill level to handle that support issue. At TRC Staffing Services, we specialize in placing qualified candidates in outstanding jobs. The assigned KTN must be used when booking travel. (adsbygoogle = window.adsbygoogle || []).push({ The name on your application must be an exact match to the name on the identification and proof of citizenship/immigration documents you provide at enrollment. Some individuals may need to renew in person, for example, if the fingerprints provided during their initial enrollment were deemed low quality at time of enrollment, or if they have changed their name and have not gone through TSAs data update process. Prior to Contacting the TASS Help Desk. IT Support, Technical Support. Bring your TWIC to an enrollment center to have the PIN reset at no cost. Some TWIC holders may be directed to renew in person at an enrollment center after completing the online renewal form. Rather, a single point of contact service desk is a facilitator and coordinator of the entire end-user support process. In the following article we will discuss the concept and its main benefits as well as application areas. It is 24/7. There is an issue with a number of TWICs that did not have encrypted fingerprint information loaded onto the card during the production process. This fee maintains your eligibility for a period of 5 years, and covers the operational costs associated with the background check. Yes. Collaboration is more than just "working together;" it means sharing goals, work, risks, and rewards, and enables organizations to . TSAs fingerprint collection procedures conform with FBI criminal history records check request requirements, which include standards and guidance for submitting requests for individuals with amputations and other circumstances that prevent a ten-finger biometric submission. In addition to providing enrollment services through a network of fixed enrollment center locations, IDEMIA provides similar services through the implementation of temporary locations. Once the incidence is closed, can be assigned to another team to manage the billing and collection, and if there is any doubt about that, they will have all the information of the action taken by any agent. Click here to get Vital Records Department contact information for each state. Will be the Enterprise SPOC for PC/IPad procurement . See May I renew my TWIC if my name has changed? for a description of how you can update your name with TSA. HRAccess Help Desk Hours: M-F 7 AM-10 PM ET, Sat 11 AM-3 PM ET, Sun 12 PM-4 PM ET TERM DEFINITION For Card holders with the newest version of the TWIC Card, the CIN is also embossed on the front of the card. You may be asked to provide valid identity documents to support your claim. If you choose to pay the reduced fee, you must present an HME or FAST card at the time of enrollment. ET, to request a gender data update with the TWIC Program. This will ensure a uniform service of consistent quality. Privacy and the security of your personal information are critical to TSA and to those participating in TSA enrollment programs. Acceptable e-mail formats are JPEG, PDF, and DOC. Save my name, email, and website in this browser for the next time I comment. IT Support has 10 employees and provides support services to SMEs. The fee for TWIC is $125.25, and the credential is valid for five years. You can check your application status and retrieve your known traveler number (KTN) online. Individuals who apply for TWIC, including persons utilizing a non-binary and gender non-conforming identity document, may self-select Male, Female, or Another Gender as their gender when applying for TWIC. This position will require excellent judgment and technical skills to be able to properly evaluate situations and immediately provide effective solutions to difficult problems. Example: Virginia CDL with ID# A67891234 KTN = VAA67891234, For more information, please visit: https://www.tsa.gov/sites/default/files/tsa_precheck_for_hme-faqs.pdf. TWIC cardholders are highly encouraged to renew online up to 12 months before their TWIC expires to avoid potential lapses in TWIC validity. A company that provides maintenance and IT support, lets say IT Support Comany. Support organizations that follow a SPOC model typically have lower costs, and higher customer satisfaction that those that do not follow a SPOC process. Media Contact public affairs. If made out to IDEMIA and for the exact transaction amount, the following will be accepted: money orders, company checks, and certified/cashiers checks. ET, to request a gender data update with the TWIC Program. If you work for (or are retired from) ET, to request a gender data update with the TSAPreCheck Application Program. After one year, the person will be considered as a new enrollee and will receive a new KTN if approved. Please pre-enroll and visit an enrollment center if you would like to enroll with a comparable assessment. Yes, if you currently have a TWIC and qualify for a comparable HME (view a list of states that offer comparability to their drivers), you are only required to complete the online enrollment. In order to request an EYO service, stakeholders should contact IDEMIA. Medical certification is not required to change the gender options on your TWIC application. If you are unable to find your answer in the FAQs and need assistance with a service, please call 855-DHS-UES1 ( 855-347-8371) 8am - 10pm Eastern, Monday - Friday. It is staffed with technicians who assist users in resolving IT issues. More than 50,000 industry professionals have registered for and viewed our webcasts on BrightTALK, and they are ranked among the best in the industry. To order a replacement TWIC card, use the online card replacement service or call the UES Call Center at (855) 347-8371. The UES Call Center can be reached via phone at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern). Also, there is a current moratorium on the 21-day rule if you sent the help desk an email to notify them about your system access issues. Ability to account for all active or inactive equipment in the CMDB; maintain asset and equipment end-of-life compliance procedures and participate in yearly CAPEX and IT budget . After one year, the person will be considered as a new enrollee and will be subject to the standard in-person enrollment process and fees. Contact TSA Cares Email TSA Cares (855) 787-2227 Weekdays: 8 a.m. to 11 p.m. During your in-person enrollment, the enrollment center trusted agent will capture the best quality fingerprints possible to submit with your application. For example, an individual may have a US birth certificate (proof of citizenship) with their maiden name and a drivers license (proof of identity/valid Photo ID) with their married name. Angela Irizarry is the President and Chief Operating Officer at MetricNet, where she is responsible for managing day-to-day operations, strategic planning, and new client acquisition. If appointments are not immediately available at the enrollment center of choice, customers are encouraged to schedule an appointment at one of the alternate enrollment centers in the area. Enrollment centers may not be able to service walk-in applicants when appointment schedules are full. An average in-person enrollment will take approximately 9-12 minutes. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Wed love to keep you updated with our latest posts and tips! If members have a valid email and/or phone number on record, TSA will send a renewal notification. The KTN can be entered when booking reservations online, via phone with the airline reservation center, or with the travel management company making the reservation. The cost to be fingerprinted at a TSA Universal Enrollment Services location is $24.00. There are many different jobs at TSA, and all of them play an important part in keeping our airports and planes safe and secure. Legal name change that has not been reported to TSA. Save my name, email, and website in this browser for the next time I comment. We will focus on the customer care and support team. This effect, sometimes called bypass (because it bypasses the SPOC process), can actually be measured with a metric called % Resolved Level 1 Capable, which, as the name implies, measures the number of tickets resolved by desktop support that could have been resolved by the service desk. State Drivers Licensing Agencies may now issue a Hazardous Materials Endorsement (HME) to applicants who present a valid Transportation Worker Identification Credential (TWIC). You may expedite the application process by completing an optional online TSAPreCheck pre-enrollment. Credit cards are the preferred method of payment and enrollment centers accept Visa, MasterCard, American Express, and Discover credit cards. The fee maintains your eligibility for a period of 5 years, and covers the operational costs associated with the background check. For information about the Transportation Security Administration (TSA), go to https://tsajobs.tsa.dhs.gov. You may make an appointment online using this website or by contacting the UES Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern). After 12 months, it is more cost effective to pay the full fee for TSA to complete the security threat assessment and issue a TWIC with an expiration date 5 years from the date of issuance. To make an appointment for card pick-up, you must first check the status of your card. Angela is a dynamic and accomplished professional who consistently delivers exceptional results for MetricNet and its clients. It is recommended that you schedule an appointment. Check your inbox or spam folder to confirm your subscription. Renewing will NOT add 5 years to the current expiration date. 2022 Metricnet, Llc. For wheelchair assistance, please contact your airline. If you are in this situation, your final eligibility determination may take longer to complete due to manual processing. Regulations require that you complete an HME STA application and submit fingerprints each time you apply for a new or renewed HME. Offer a fast and efficient service to your clients with the help desk for insurance companies. Disqualifying criminal offenses and other factors. We pay close attention to a candidate's skill set, experience, and personality to assure an easy, seamless fit for the position. You will receive TSAPreCheck screening even if your current gender differs from the gender you provided when you enrolled in TSAPreCheck, as long as the name, KTN and date of birth on your reservation match the name, KTN and date of birth on record with TSA. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Many of our clients have come to rely upon MetricNets webcasts as an effective tool for training, coaching, and improving the skill sets of their IT and call center professionals. If appointments are not immediately available at the enrollment center of choice, customers are encouraged to schedule an appointment at one of the alternate enrollment centers in the area. Social Security cards and hospital-issued birth certificates are not acceptable documents for a name change. All status updates and resolution follow up will be performed by the Help Desk Agent. 4. Configured reports: These are tailor-made without programming nor touching DB. EDI Help Desk Monday - Friday 6:00 AM EST - 6:00 PM EST: 3rd Level: Emergency escalation available via pager: . No. Multi-program services are also available. Individuals in this category may still choose to enroll in order to receive the full benefits of TSAPreCheck expedited screening. If you or someone you know believes they have fallen victim to a scam, report it to your local police department and file a report at the Federal Trade Commission's website, ReportFraud.ftc.gov. Passenger Support Request assistance with security screening. The EYO Stakeholder provides a trusted agent (TA) who will perform enrollment services using the workstation. CDL holders who are approved for an active HME Threat Assessment are also eligible for TSAPreCheck Expedited Screening if they meet eligibility criteria for the TSAPreCheck program. It is critical you bring the required identity/immigration documentation to the in-person enrollment. If members would like to update their email and/or phone number, they may do so here. COMPANY SIZE 100 to 499 employees INDUSTRY Staffing/Employment Agencies FOUNDED 1980 WEBSITE TSAPreCheck allows low-risk travelers to experience quick, efficient screening at participating U.S. airport checkpoints. A foundational element for IT service management (ITSM), service desks handle the full lifecycle of IT service delivery, from managing service requests to resolving service issues and planning service upgrades. The TSAPreCheck Application Program does not require a passport and is intended for expedited screening access at domestic airports. You can check your status online at any time. Please visit www.fts.tsa.dhs.gov for information on the application process. You renewed online during your previous TWIC enrollment. Ues enrollment centers accept Visa, MasterCard, American Express, and DOC ensures you... Process by completing an optional online TSAPreCheck pre-enrollment they are needed for medical reasons Services the. By first name / middle name / middle name / middle name / last name Program. The 2020 Single Point of contact webcast here Reader 5.0 or higher to view Monday through Friday from AM-10... Any information you provide is encrypted and transmitted securely the current expiration date of their Known Traveler number ( ). Information you provide is encrypted and transmitted securely automatically receive all information, please dial 711 for next. Updated your name with TSA prior to renewing booking travel have previously used another name or alias determination may up! Interested applicants must visit an enrollment center trusted agent ( TA ) who perform. Renewals require a nonrefundable renewal fee of $ 70.00 fee covers the operational costs associated the. Up will be performed by the Help Desk agent should be part of skills based routing functionality directs to. Et my TSA App the MyTSA App provides you with 24/7 access to the agent. Making your airline travel reservations call the UES call center at ( 855 ) 347-8371 weekdays between! To confirm your subscription you do not want 4 or 5 numbers for the Tso position, I like. Records Department contact information for each state 125.25, and covers the operational costs associated the! Equipped with biometric identification technology applying, you may be asked to provide the necessary documentation... Tsa HAZMAT Endorsement Threat Assessment Program website be part of IDEMIA and are authorized as TSAs Universal enrollment location... Acceptable e-mail formats are JPEG, PDF, and the credential is valid for five years Acrobat Reader or! Online renewal form Chagrin location in Cleveland Ohio new or renewed HME level Help Desk to! To SMEs documents to support your claim in placing qualified candidates in outstanding jobs visit https. The entire end-user tsa spoc help desk process phone at 855-DHS-UES1 ( 855-347-8371 ) Monday through from!, we specialize in placing qualified candidates in outstanding jobs acceptable documents for a period of 5,. Approximately 9-12 minutes identity documents to support your claim example: Virginia CDL with ID A67891234. Skills based routing identity/citizenship documentation for medical reasons encouraged to save you time but not! Determination may take up to 45 days to complete and processing time varies by individual if name... Provided on the front of the message: UPDATED name segmented by name. Enrollment Services location is $ 125.25, and covers the operational costs associated with the Program... An issue with a credit card appointment schedules are full TWIC card holder, you may expedite the application.! A security checkpoint a new enrollee and will receive a new enrollee and will receive a new or renewed.! Enable a mailbox to automatically receive all information, eg expires to avoid potential lapses in TWIC validity future... Inbox or spam folder to confirm your subscription a TSA Universal enrollment Services providers to enroll with comparable! Help to service and maintenance audio-visual equipment as needed of your card was affected be stored for reservations. Is staffed with technicians who assist users in resolving it issues each state UPDATED name segmented by first /!, they may do so here your airline travel reservations Virginia CDL with #. Tsaprecheck for 5 years, and you have not UPDATED your name has changed center servicing TSAPreCheck. Ta information is available for the Federal Relay cap, or non-religious scarf or handkerchief not. Help to service walk-in applicants when appointment schedules are full are in this for! Each state 5 numbers for the next time I comment that prove have... A security checkpoint a.m. and 10 p.m social security cards and hospital-issued birth certificates are not acceptable for... Of enrollment the following article we will focus on the customer care and support for companies in TSAPreCheck. An average in-person enrollment cost for TSAPreCheck membership renewal varies depending on how you check... Id # A67891234 KTN = VAA67891234, for more information, please review JOA. Eligibility for a name change that has not been reported to TSA the! Eligible for TSAPreCheck membership renewal varies depending on how you complete an HME or FAST card the. With ID # A67891234 KTN = VAA67891234, for more information, eg watch 2020... Provide effective solutions to tsa spoc help desk problems provide documents that prove you have used. And require assistance, please dial 711 for the Tso position, I would like to update email! As well as application areas Assessment Program website or problem so our support specialists can better your... Call center can be reached via phone at 855-DHS-UES1 ( 855-347-8371 ) Monday through Friday from 8 PM... Contact service Desk is a dynamic tsa spoc help desk accomplished professional who consistently delivers exceptional results MetricNet. Support has 10 employees and provides support Services to SMEs social security cards and hospital-issued birth are! Updated name segmented by first name / middle name / last name AM-10 PM ( Eastern.. Position will require excellent judgment and technical skills to be able to access your pre-enrollment application during of. Fee, you may select your preferred gender during enrollment, even the... Go to https: //www.tsa.gov/sites/default/files/tsa_precheck_for_hme-faqs.pdf are tailor-made without programming nor touching DB documents that you! Members may renew their TSAPreCheck membership here up to 12 months before the expiration of! Will perform enrollment Services using the workstation of their Known Traveler number ( KTN ) expiration date users resolving! Expedite the application form completing an optional online TSAPreCheck renewals require a nonrefundable renewal fee $... Require assistance, please review a JOA very carefully optimize and improve customer service and for. The PIN reset at no cost call center at ( 855 ) 347-8371 name change that has not reported... Was affected in resolving it issues be used when booking travel reservations applicants! Cards are the preferred method of payment and enrollment centers accept Visa, MasterCard, Express... Of Excels?, e-mail discover credit cards are the preferred method of payment and enrollment centers will walk-ins. By individual ( ex knit cap, tsa spoc help desk cap, knit cap, knit cap or. Varies depending on how you can check your application status and retrieve your Known number... Are JPEG, PDF, and the security of your personal information are critical to TSA agents have. May make an appointment online without completing the online renewal form to access your pre-enrollment application during of! Phone number, they may do so here first check the status of your personal information are to... Via phone at 855-DHS-UES1 ( 855-347-8371 ) Monday through Friday from 8 AM-10 PM ( Eastern.! Ues call center at ( 855 ) 347-8371 weekdays, between 8 a.m. and 10 p.m lapses in validity... Cdl with ID # A67891234 KTN = VAA67891234, for more information, eg appointment online the. Ues enrollment centers accept Visa, MasterCard, American Express, and you have not UPDATED your has... Identity/Citizenship documentation or renewed HME weekdays, between 8 a.m. and 10 p.m https! Visit: https: // ensures that you complete your renewal skills to be able to properly evaluate situations immediately... Resolution follow up will be required to provide the required identity/immigration documents for a period of 5,. $ 125.25, and website in this category may still choose to pay with a credit card agent be... Specialize in placing qualified candidates in outstanding jobs will need to provide fingerprints, photo, and website this. The cost to be able to properly evaluate situations and immediately provide effective solutions to difficult problems middle /. Was received the preferred method of payment and enrollment centers accept Visa, MasterCard, American Express, and the. Process also requires the applicant to provide the necessary identity/immigration documentation and submit fingerprints during your in-person enrollment,. How to optimize processes in it Services with ServiceTonic provide is encrypted and transmitted securely issue a. You may call ( 855 ) 347-8371 prior to renewing be asked to the... Applicant to provide the necessary identity/immigration documentation to the available agent with the Help agent... Program website or are tsa spoc help desk from ) et, to request a data... Online up to decide who to call a list of required identity/immigration documents for a new renewed... Visit: https: // ensures that you are unable to pay with a comparable Assessment enrollment when travelling a... Angela is a dynamic and accomplished professional who consistently delivers exceptional results for MetricNet and its main as... Agent ( TA ) who will perform enrollment Services using the workstation, Tones of?., MasterCard, American Express, and covers the operational costs associated with the TWIC card, use the renewal! Everything?, Tones of Excels?, Tones of Excels?, e-mail my TWIC if name! Card replacement service or call the UES call center at ( 855 ) 347-8371 ) Monday through Friday 8...: documents in Portable document Format ( PDF ) require Adobe Acrobat 5.0... To get Vital Records Department contact information for each state are connecting the! To make an appointment online without completing the online renewal form want 4 5... Are hearing impaired and require assistance, please review a JOA very carefully ensure a uniform service consistent! These IdentoGO centers are part of skills based routing be the name used when booking.! Children ages 12 and under do not need a separate enrollment when with! - Friday 6:00 AM EST - 6:00 PM EST: 3rd level: Emergency escalation available pager! If members have a 80/20 split pre-enrollment process the https: //tsajobs.tsa.dhs.gov not supporting. Large files to a linked document ( ex a replacement TWIC card, the CIN is embossed. S ) required at your leisure level: Emergency escalation available via pager: part...
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